"Royal Treatment"

I found Larry Miller Toyota when I was shopping for a very specific used car. The salesman, Gordon, made the whole process so easy since I came from Colorado to buy it. I was given royal treatment upon arrival including my vehicle sitting near red carpet. Not to mention it was spotless and had a full tank of gas. Excellent customer service!!!!

Sheila,

From our meeting with Ray Valario, to full explanation, demonstration and completion by Tim Mitchell, and financial closing with Samantha, our experience was a pleasure. You have great people. They are truly an asset to your business. And, yes, I have already recommended your company to our friends.

-Janice and Bob Lewallen,

I would like to thank Alex Varunok for his professional and stress free approach as a salesperson. I would not hesitate to recommend Larry Miller Toyota and in particular Alex Varunok. Thanks again for a truly great purchasing experience.

-Robert Cordero,

Buying at Larry Miller Toyota makes me want to learn Japanese. this was a piece of cake!!

-Ted Niemann,

The salesman was not pushy but rather friendly. The finance lady (Sandy) was the real reason why I purchased. She took the time to look at everything before running my credit. I even left and went home to get all of my stuff and I brought it back and it took her about 1 hour. She went over everything with me and both I and my girl had a good time with her.

I was straight forward with her at the beginning and actually a little tough but not rude and she said that she is going to be honest 100% with her customers or she would not be doing what she was. I liked that answer. Instant trust. I believed what she said. I have never been at a dealership that I actually enjoyed myself at and actually trusted the people. I do here.

Then at the end I met Tommy Oh who made me feel very good. It was nice to see a friendly face. When I purchased my 2007 Corolla I dealt with Tommy and I liked him then. I will always come back to this Toyota Dealer. I did not just feel like a body or a number. That to me makes this place and these people a WINNER. I will probably never experience this kind of treatment again from another car dealer unless I return here and I will. Thank you. 

-Patrick Griffith,

I did have some confusion over the operation of the wiper when it began to rain. I had to get out the manual to figure out how to turn off the wipers. The manual itself was not that clear. It actually never addressed how to turn it off. But, Tracey and Walter were both very easy to work with. Thank you for a good experience. I love my new Yaris.

-Robert "Eric" Pflum,

I really don't purchase cars very often but this was the best experience I have ever had. Very professional,helpful,courteous and the list goes on and on. John and Huey were the greatest. Thank you very much,

-Bev Clarkson,

The sales person was extremely professional. He made sure all my questions were answered. He also offered his assistance for any further questions I may have in the future! My overall experience was smooth in comparison to other dealerships I had visited to purchase a truck.  

-Raquel Garcia Estrada,

This was the first time I bought a car myself without my husband and Michael made it a pleasant painless experience. He was very understanding and helpful. I would recommend Michael and Larry Miller Toyota to my friends and family.

-Brenda Hollaman,

We want to especially thank Jason Snell, the Larry Miller sales agent who assisted us, for the way he handled our purchase. He made it very easy, with no hassle. We also met the manager of the facility on Bell Road and he was very helpful and nice as well. Our overall experience was excellent. We both said we would always go back to Larry Miller should we ever need another vehicle. The only negative was that we were there quite a long time waiting to see the financing dept. It was a Saturday and they were very busy. Still, we were doing a cash sale, and would have preferred not to have waited so long. Otherwise, we were impressed with all the people we worked with there and we drove away with two excellent vehicles.

-Leith Hagen,

Jason was very understanding and not demeaning to two women shoppers. very respectful and professional. we had a very good experience.

-Kelly Malott,

I have purchased many vehicles at other dealers. This was my first experience at Larry Miller Toyota and it was by far the best experience! I have never had such an enjoyable experience buying a car. I am impressed with the way your sales people really focused on my needs and wants. I will only buy from Larry Miller Toyota from now on. Thank you.

-Janice Sheppard,

I have never been so spoiled when purchasing a new vehicle. Alex Varunok, Samatha Geck were not only very knowledgeable in their fields, but made us feel at home and very comfortable.

-John Collins,

Scott Willetts made this the best car buying experience I ever had. He was extremely accommodating and detailed. Everything discussed and agreed to was in order when we arrived to pick up our new car. We were in and out within 30-45 minutes and the whole transaction was smooth. Scott has to be one of your top producers. He was great!

-Robert K Radford,

We were very pleased in every respect with your Salesman Robert Goodkin. This is already the second car we bought from him (and the fourth from Larry Miller Toyota).

-Ellen Ducharme,

Other than a couple of minor flaws the car seemed to be in pristene condition. The only reason we were not introduced to the service department was that we picked the car up at 9pm, other wise i am sure that they would have. The flaws are being corrected so i will have a perfect car in just a few days. thank you for the opportunity to voice my experience.

-Barbara Michalwoski,

Walter Mundt and Dwight Moore did a splended job helping me and I was very pleased with the service. I love my new truck. A special thanks to Walter Mundt and Dwight Moore for taking care of the trade-ins, by coming to my home and picking up those vehicles--those guys are great.

-Cheryl Holmdahl,

The Salesman was wonderful and I appreciated the the "no pressure, Customer-focused" purchase experience-she said before buying from Larry Miller Toyota I left another dealership because of Sales "pressure tactics"

-Linda Goodroad,

Alex and Troy were fantastic. Looking forward to working with them in the future.

-James Brown,

Rick Zamora was a pleasure to work with and extremely helpful in all aspects of our lease of a new 2009 Camry. We would highly recommend him to our friends and family; and we would definitely do business in the future with him and Larry Miller Toyota.

-Janice Laws,

I had a bad experience at Nissan which included begging for them to give back my keys. My husband suggested I look at a Camry and although I came in to Larry Miller Toyota, I was not convinced after my bad experience at Nissan. Sam Ezell was wonderful, laid back in his approach and the experience was all about what I wanted and needed (in a vehicle). Whatever we are doing, keep doing it because I'm telling everyone I knows about purchasing a vehicle from Sam Ezell and Larry Miller Toyota.

-Wynette Lee Reed,

Sam Sanchez and the Financial team (Samantha) were awesome! Best car buying experience I've ever had, and this is the 3rd vehicle I have purchased from Larry Miller Toyota!

-Elena Gaitan,

My salesman, Dwight Moore, was very helpful and knowledgeable about the vehicle. He explained everything in the vehicle completely. He should be commended for how helpful he was and for NOT being a pushy, over bearing salesman. I would return to your dealership.

-Cindy Burnett,

Tim Mitchell the sales representative took the time to pick up the vehicle and expedited repairs on the things that were wrong and that is greatly appreciated.

-Jason Kang,

He did everything beyond my expectations and was super friendly. Made buying the car an enjoyment rather then a chore like many salesmen I've dealt with before.

-Brian Hostetler,

I did not meet the Service team because it was Sunday and they were off. Your salesmen were very helpful and gave me the information I needed to purchase a new car that day. I wanted to look at other dealerships before making a purchase and they gave me prices and information about the car I purchased to take with me. The fact that they didn't pressure me into buying was a big factor in making the purchase. Thanks to all who helped purchase my new car.

-Nancy Lastar,

THANK YOU DEBRA, FOR ALL YOUR HELP IN GETTING THE CAR READY FOR US AND THE TIMELY MANNER IN WHICH YOU PROFESSIONALLY PERFORMED THE LEASE AGREEMENT AND HAD US ON OUR WAY HOME IN A BRAND NEW CAMRY. JUST A NOTE.... I HAVE LEASED & BOUGHT CARS FOR YEARS IN AZ, BUT I MUST SAY THIS ONE RATES THE HIGHEST MOST ENJOYABLE CAR TRANSACTION WE HAVE ENJOYED AT YOUR DEALERSHIP, SINCE I HAVE LIVED HERE. ONCE AGAIN THANK YOU FOR YOUR OUTSTANDING HARD WORK GETTING THIS CAR FOR MY WIFE. WE DEEPLY APPRECIATE IT. YOURS TRULY, ONE HAPPY TOYOTA OWNER.

-Mark, Liz & A.J. Costello,

As usual, Rick Zamora is the best and only salesman and dealership to buy a vehicle from.

-Curtis Wellendorf,

Alex was highly knowledgeable of the vehicle and extremely helpful throughout the entire purchasing process. We enjoyed working with him. We also appreciated how quickly and efficiently Huey took us through the closing process. We're glad we chose your company for our car purchase.

-Paul & Gail Battaglia,

The salesman from the moment we walked in, Sam took his time and work with us until the end, very patient, polite and showed us many options, and was willing to listen, so we could have a vehicle that meet our needs. Thank you Sam, we wish all the salesman would have your friendliness, understanting and cooperation as well, so we give you a big *5*

-Elena & Enrique Herran,

I thought Paul Dodge did an exceptional job as well as your finance person, Nikki Gardano (spelling?) , who sold me an extended warranty that I swore I would NOT buy but she just made to much darn sense. We had been to Camelback and Bell Road Toyota in the past 3 weeks and were very UNimpressed with each of them. What a refreshing change. Though I still paid too much for the Tundra!

-Timothy Bunker,

Sam Sanchez and Tracy Ford were great to work with. The only negative is that the Highlander inventory was somewhat limited.

-Chrystal Weinberg,

Our sales person Ken was excellent, he left no stone unturned. He was not high pressured, and he only wanted me to get the car I really wanted. We could have gotten the car a little cheaper at another dealership, but we really wanted to do business with Ken. Our only complaint was sitting in the finance office for about an hour where we nearly froze to death. However the young man (don't know his name) in the finance dept was excellent. Very courteous and knowable.

-Shirley Sackett,

Tracey Ford at Larry Miller Toyota was so wonderful to work with! She made the car-buying experience so easy. We would recommend Tracey and your dealership to everyone we know. I can't remember the last time we had such a pleasant experience when buying a car. The only reason we weren't introduced to the service dept. was b/c we picked the car up on Sunday and they were closed. Tracey said to come back anytime and she'd be glad to introduce us. We have nothing bad to say about the whole experience!

-Michael G. Mascorro,

Everyone was so nice and went out of their way to add to my car purchase experience. I do want to single out Alex Varanuk (spelling?) for his outstanding, above and beyond customer service. To begin with, he called me not five minutes after I searched for a Toyota online, to invite me to see what your dealership had to offer. He made sure I got the car I wanted, and the color I wanted, and at a price lower than I had expected. And, yesterday, his day off, he called to inform me that my vehicle was ready to pick up, met me at your dealership and spent hours going over every aspect of my purchase, and all the information I needed to know. Alex introduced me to everyone and made sure I knew how every knob, button and lever worked on my car before I left the lot. No other dealer has ever done that!! I also praise Luis (spelling?) for the enjoyable and informative time I had going over the financial aspects of my purchase. And I was deeply impressed by the fact that I busy man like Mr. O. would come out to meet me. Truly, this was an expectional introduction to the world of Toyota, one I will recommend to my family and friends. Thank you all.

-Theresa Schuer,

I recently purchased a 2008 FJ Cruiser from your dealership. JR was the one helped us all through out the purchase. He was very thorough through out the whole process. Today, I got a flat, wasn?t sure what to do, who to call, where to go, what was covered, I called JR to see if he could help. He was not only able to help me in what to do and where to go, but he looked up on the internet where the closest Discount Tire was. He also called the location and set me up with the person to get in touch with there. He went above and beyond to help me out with such a little thing that he did not have to. Just wanted to let you know that JR has always displayed this kind of service with me and for that I am grateful.

-Pete Fernandez,

Larry Miller Toyota and employees are the best I've dealt with anywhere. I've been coming there 11 years for service on my 97 4Runner, which finally became undependable. One of your shuttle driver's introduced me to a car salesman that would not be high pressure with me and I ended up trading my worn out 4Runner for my new RAV4. All the employees at Larry Miller -- and I've dealt with MANY in the past 11 years -- are very friendly, respectful, and very helpful. It makes it much easier for a woman to feel respected and not cheated when obtaining car service like I did for the past 11 years there and then ultimately buying my new RAV4 there last week. You can be proud of ALL of your employees, from the wonderful shuttle drivers I've ridden with many times to your car salesmen and the ladies who do finances, etc.

-Nancy Kusche,

I dread going to a dealership to buy a new car because it seems you are there for hours waiting for all the paperwork to get finished. But this was very fast and convienient experiance for us. Blake our salesperson was great, very knowlegable, on the ball, and not pushy or overbearing. The finance officer, Huey, was quick and did not keep us waiting. He seemed to really have our best interest in mind. What a great experience. Thanks Toyota

-Carroll & Vickie Snyder,

Dear Mr. Miller, Before we purchased our car from Tracy, we spoke to two other dealerships, the Honda across the street and Toyota on 20th and Bell, with both experiences terrible. Tracy Ford was our sales agent on our third try and we cannot emphasize enough how helpful, considerate and up front she was. I would purchase another vehicle from Larry Miller in a minute. See you in five years. We love our car.

-Linda Kenyon,

Tommy Oh and Alex Varunok are absolutely wonderful to work with! My husband and I have bought 11 vehicles from other dealerships and this is THE FIRST TIME we have ever been treated with such professionalism and such dedication to customer service. I commend the staff of Larry Miller, they truly are a pleasure to work with and they will get all my repeat business and referrals!

-Tara Rand,

Tracey Ford went above and beyond to order the vehicle we wanted without any hesitation when other dealers thought it a hassle. She is a great asset to your dealership. Overall, we were very pleased with the total buying experience and all your staff. This was by far our best buying experience. Thank you!

-Michelle Brown,